Our guest this week is Stephanie Brown, CEO at Ox & Pine Leather Goods. Stephanie started Ox & Pine back in 2014 with her journals as the flagship product. She has a passion for leatherwork and business and loves spending time with her family. She has an amazing team and enjoys helping others create something meaningful. Ox & Pine is a true example of how to treat a customer above and beyond.
Today we discuss how to elevate your brand with the power of swag. We talk about the trends in the swag space, the value of quality products and the impact of thoughtful gifting. Stephanie shares her insights on developing excellent customer service, company culture and hiring service reps for the business. We also discuss the challenges and rewards of running a family business, finding balance and giving oneself grace in both personal and work life.
What is Covered:
- How Stephanie developed her leather product line
- The impact of family dynamics on the business
- Crafting leather products as a team building activity and part of company culture
- Current trends in the swag space
- The best examples of how clients used Ox & Pine products to promote their brand
- Things to consider when you want to invest in swag
- Ox & Pine hiring process and internal customer service organization
- What business happy means for Stephanie
