Content That Explores All Marketing Funnel Stages
By Bill Viau
Lead generation is the end goal of most inbound marketing strategies. But your content can’t convert or qualify leads without the awareness of an invested audience. Content marketing is about building relationships — across all marketing funnel stages. This takes time. Prompt visitors forward with a steady diet of content that follows them through their buyer’s journey from discovery to sale.
There’s a bit of a paradox at work in the content marketing funnel. On the one hand, many companies see content marketing mainly as a tool “to generate leads and sales of our existing products.” Consider how 70% of industrial marketers were evaluated on lead generation in 2017, but only 48% had progress measured by web traffic or other metrics at the “awareness” level. The numbers don’t lie: leads are what matter.
On the other hand, the top of the funnel is marketing’s specialty. And it should be. This harrowing report by McKinsey advises marketers to stop focusing so much on lower-funnel loyalty and closing sales. Instead, they recommend loading those resources into top-of-funnel awareness and consideration efforts. This is, in part, because customers in our digital age tend to research constantly and behave rather fly-by-night with their brand loyalty:
McKinsey’s research showed a strong relationship between companies that focused on the initial consideration stages and the total market share of those companies. Their takeaway? Customers are easy come, easy go in many industries. The best approach is to go heavy on ToFu (no, not the soy derivative...the top level of the marketing funnel: Top of Funnel!) to keep attracting fresh traffic and visitors.
So which is it? Do we focus on expanding our audience, or on converting leads and proving ROI? How can we please leadership while also heeding the research?
The answer is to do both — and everything in between.
In reality, content marketing needs to prioritize all stages of the funnel to provide a smooth buyer’s journey from awareness to sale. Here are 7 compelling reasons you should embrace full-funnel marketing:
1. The Buying Process Has Changed
Prospects today go through most of their buyer’s journey online and on their own.
- 81% of shoppers conduct online research before making a purchase.
- Over two-thirds of the whole buyer’s journey is now done digitally.
- The average B2B buyer is more than 70% of the way through their decision-making process before they ever engage a sales rep.
This has thrown a smoke bomb onto the line between the marketing and sales departments. In the old days, marketing would build brand awareness; then sales would get in touch to close the deal. Now, marketing is involved up and down the funnel. Customers primarily consume information from the internet rather than from salespeople. There’s just more demand for self-service content at every stage of the purchase decision than there used to be.
2. One Size Doesn’t Fit All
You can’t make the mistake of producing one-dimensional content that only answers FAQs in bite-sized articles, or only captures leads with gated reports. Your prospects engage with marketing content through search engines and email subscriptions at every stage of their buyer’s journey, and they’ll need something different at each step of the way.
Since you can’t predict exactly where or when they’ll first encounter your company (or your content), you’ve got two choices: have something for everyone, or leave warm leads on the table. It’s time to close the loop with a full-funnel pipeline. Help prospects find answers to their questions across all marketing funnel stages.
3. Your Competition is Doing It
The Content Marketing Institute put out a report titled B2C Content Marketing 2019: Benchmarks, Budgets, and Trends that harbored a few interesting statistics:
- 56% of B2C marketers craft content based on marketing funnel stages
- 79% successfully use content to create brand awareness
- 57% successfully use content to generate leads
- 81% create content that builds loyalty with existing clients/customers
The lesson of the numbers? Your competition is using content for all marketing funnel stages, first to last, top to bottom. If the majority of respondents are creating content for brand awareness, lead generation, and customer loyalty — so should you.
4. You Need Traffic
Leads might be the name of the game, but you can’t qualify leads unless you get their attention in the first place. Helpful, educational ToFu content develops an audience for your brand and establishes you as a thought leader. Reach and authority will create curiosity and trust over time until strangers are ready to convert into leads. If you ignore the early marketing funnel stages, however, you’ll never build traffic.
Infographics, by the way, are a tremendous opportunity for traffic-oriented content. The DemandGen Report has shown that an infographic improves website traffic by 12%. Forbes reports that the search volume for infographics on Google increased by more than 800% in just a few years.
5. You Need Leads
Contrary to a common misconception, content marketing isn’t a purely top-of-funnel strategy. Once you’ve got traffic, you need to start converting visitors into contacts. One great way to do this is with mid-and-lower funnel marketing content that’s gated to capture contact information and build a database for lead nurturing.
Not every website visitor is ready to hand over their contact information, though — you’ve got to make sure these mid-funnel content offers are targeted at leads who’ve already progressed past the awareness stage of their decision.
6. Lead Nurturing Is About Progression
Leads aren’t doing you any good if they’re just treading water until they tire out. However, 50% of qualified leads aren’t ready to make a purchase right after they convert. You’ve got to move them further towards a sale.
That means you can’t keep sending out the same kinds of content, targeted at the same marketing funnel stages, and expect your leads to progress and convert (buy). Once leads move past the decision stage that your content has already addressed, they need a call to action with some next steps and new content.
7. Sales Enablement Boosts Growth
The lowest reaches of the marketing funnel stages used to be the realm of sales. Today’s sales teams are less predictable — they might be in contact with a prospect at any given stage of the self-service journey undertaken by modern, digital buyers. So might the marketing team.
Sales enablement resources (like BoFu, or Bottom of Funnel, sales content) are the perfect crossover. Content marketing creates alignment between marketing and sales — and boosts your growth — when you empower reps with quality sales content. Even traditionally top-of-funnel content like blogs can have a ton of surprising benefits in the sales process.
The bottom line is that your content marketing funnel is larger now than ever before. Fill it with quality content that meets your inbound leads wherever they’re at in the buying process, and you’ll reap the rewards at all of the marketing funnel stages.
What is a Content Marketing Funnel?
The content marketing funnel is a strategic model that guides potential customers through a journey, from their initial awareness of a brand to the ultimate point of purchase or conversion. Each stage of the funnel corresponds to a different phase in the customer journey, and each phase requires unique content tailored to the audience’s intent and interest.
At the top of the funnel (TOFU), where awareness is built, content is educational, broad, and helps introduce potential customers to the brand. As potential customers move down the funnel, the content becomes more specific and targeted, guiding them through the consideration phase (MOFU) to the decision-making stage at the bottom of the funnel (BOFU). By aligning content with each stage, brands can attract, engage, and convert their audience effectively.
Low Buying Intent vs. High Buying Intent: Understanding TOFU and BOFU
Understanding the difference between low buying intent at the top of the funnel (TOFU) and high buying intent at the bottom (BOFU) is essential for effective content marketing. Each phase of the funnel represents a distinct audience mindset, with TOFU audiences often just discovering the brand and BOFU audiences nearing a decision.
Top of the Funnel (TOFU): Low Buying Intent
At the TOFU stage, audience members typically have low buying intent. They are in the early research phase, often exploring general solutions to their problems or needs rather than looking for specific brands or products. Here, content should focus on educating, inspiring, and creating awareness. The aim is to capture attention and introduce the brand, establishing trust without being overly sales-driven.
For example:
- Audience Behavior: TOFU audiences seek general information or inspiration, using broad search terms related to their needs.
- Content Needs: This stage benefits from informative, high-level content like blogs, guides, infographics, and social media posts that educate the reader and present the brand as a reliable resource.
Bottom of the Funnel (BOFU): High Buying Intent
In contrast, the BOFU audience exhibits high buying intent. They are actively comparing options, reading reviews, and weighing the pros and cons of specific products or services. At this stage, they’re often close to making a purchase decision, so content should address their final questions, reinforce trust, and highlight the brand’s unique value proposition.
For example:
- Audience Behavior: BOFU audiences use more specific search terms and look for testimonials, product comparisons, or free trials to help them decide.
- Content Needs: Content here should be conversion-focused, with materials like case studies, product demos, pricing pages, and customer testimonials providing the final push to convert leads into customers.
By tailoring content to these different audience behaviors, brands can meet their prospects where they are, nurturing them through each stage of the funnel.
Content Ideas for the Awareness Stage (TOFU)
In the Awareness stage, content serves to attract attention and build interest, introducing the audience to a brand or solution for the first time. Here are some content ideas tailored to TOFU:
- Blog Posts: Informative blog posts covering industry topics, trends, and broad problem areas can capture organic search traffic. These should be educational and non-promotional, aiming to answer common questions or concerns.
- Social Media Updates: Short, engaging posts on social platforms can increase visibility. Tips, quick facts, or curated industry news can establish the brand as a knowledgeable player in the field.
- Infographics: Visually appealing and easily shareable, infographics can simplify complex topics and grab attention on social media or the brand’s blog.
- Educational Videos: Explainer videos, tutorials, or “how-to” content work well at this stage, as they educate the audience without pushing a product.
- Checklists and Templates: Offering downloadable resources like checklists and templates provides real value, while gently introducing the brand as a helpful resource.
- Podcasts or Guest Interviews: Hosting industry experts or participating in podcast interviews can broaden reach and introduce the brand to a larger audience.
At this stage, the primary objective is to educate and create awareness rather than push a sale. TOFU content lays the foundation for the relationship by positioning the brand as knowledgeable and helpful.
Content Ideas for the Consideration Stage (MOFU)
During the Consideration stage, or middle of the funnel (MOFU), prospects are evaluating options and actively looking for solutions that meet their needs. Content should now be more detailed, informative, and focused on differentiating the brand from competitors.
Here are some content ideas tailored to MOFU:
- Case Studies: Case studies demonstrate real-world applications of the product or service, providing proof of results and reinforcing credibility.
- Whitepapers and E-books: Long-form content like whitepapers or e-books allows for an in-depth look at industry challenges, trends, and solutions, offering substantial value to leads who are interested in diving deeper into a topic.
- Webinars and Live Demos: Interactive webinars provide a chance to engage with prospects, address questions in real time, and offer insight into specific products or services. They also help build trust through human interaction.
- Comparison Guides: For audiences weighing options, a well-crafted comparison guide can highlight the brand’s unique strengths and show how it stacks up against competitors.
- Email Newsletters: By signing up for newsletters, prospects can receive consistent, valuable content in their inbox, nurturing their interest and building trust over time.
- Free Trials or Samples: Offering a limited free trial or product sample allows potential customers to experience the product firsthand, increasing their likelihood of making a purchase at the BOFU stage.
At the MOFU stage, the objective is to nurture and educate, providing more in-depth information to help prospects understand the benefits and unique selling points of the brand.
Content Strategy: Prioritizing BOFU and High-Intent Content
The Decision stage (BOFU) requires content that directly addresses high-intent audiences, as they are on the brink of making a purchase decision. High-intent content can make or break a conversion, so prioritizing this content type is critical for closing sales. Here are some strategies for creating BOFU content that resonates with high-intent prospects:
- Product Demos: For complex products, a hands-on demo provides clarity and confidence. Video demos or live demo sessions allow potential customers to see the product in action, addressing last-minute questions and providing assurance of its capabilities.
- Customer Testimonials and Reviews: Testimonials and reviews from satisfied customers add credibility and offer social proof, helping to alleviate doubts and reinforce trust.
- Pricing Pages: Clear, transparent pricing information makes it easy for potential customers to understand costs, compare options, and feel empowered to make a decision.
- Free Consultation Offers: For service-based businesses, offering a free consultation at the BOFU stage can help prospects assess fit, build rapport, and increase the chances of conversion.
- FAQs and Knowledge Base Articles: Addressing frequently asked questions about the product or service can clarify details and build confidence, especially for audiences who are close to purchasing.
- Retargeting Ads: For leads who have already interacted with the brand but haven’t converted, retargeting ads can serve as gentle reminders, keeping the brand top-of-mind and encouraging them to take the next step.
- Product Comparison Content: For customers comparing final options, detailed product comparisons highlight the unique advantages of the brand, simplifying the decision-making process.
By focusing on high-intent, conversion-oriented content at the BOFU stage, companies can successfully guide high-value leads to make a purchase.
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